Privacy Policy

Last updated: 11 September 2026

TotalTouch ("TotalTouch", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains what personal information we collect through totaltouch.co.za, how we use it, and the rights you have over it.

1. Information We Collect

When you submit a booking request, quote request, or general enquiry through our website, we collect the personal information you provide directly. This may include your name, email address, phone number, and details about the property, service, or enquiry.

We do not use cookies, analytics, or any tracking technology on this website. We do not collect any information about you beyond what you voluntarily submit through our forms.

2. Why We Collect It

We use this information solely to:

• respond to your enquiry or quote request;
• schedule, confirm, and deliver the cleaning or property care services you request;
• contact you about your booking, such as confirmations or scheduling changes; and
• keep a record of services provided, for our own business and accounting purposes.

Providing this information is voluntary, but we won't be able to respond to your enquiry or provide services without it.

3. How We Store and Protect It

Your information is stored in a secure, access-controlled cloud database. When you submit a form, we also use a third-party email service to notify our team. Both of these service providers act only on our instructions and are restricted from using your information for their own purposes. These providers may process data outside South Africa; we only use reputable providers that maintain appropriate security safeguards.

We do not sell, rent, or share your personal information with any other third party, and we do not use it for marketing purposes.

We keep your information only for as long as reasonably necessary to fulfil the purposes above, or as required by law, after which it is deleted or anonymised.

4. Your Rights

Under POPIA, you have the right to:

• ask us to confirm what personal information we hold about you, and access it;
• ask us to correct or update inaccurate or outdated information;
• ask us to delete your information, or object to how we use it, subject to any legal or contractual obligations that require us to keep it;
• withdraw any consent you've given us, at any time; and
• lodge a complaint with the Information Regulator if you believe we have not handled your information properly.

To exercise any of these rights, contact us using the details at the bottom of this page.

5. Information Officer

TotalTouch's Information Officer is responsible for ensuring our compliance with POPIA, and can be contacted directly at info@totaltouch.co.za.

6. Complaints

If you're unhappy with how we've handled your personal information, you can also lodge a complaint with South Africa's Information Regulator:

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The date at the top of this page shows when it was last updated.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us: