Terms & Conditions
Last updated: 11 September 2026
These Terms & Conditions ("Terms") govern your use of the TotalTouch website (totaltouch.co.za) and any cleaning or property care services you book through it. By submitting a booking or quote request, you agree to these Terms.
1. Our Services
TotalTouch provides residential and commercial cleaning and property care services in Cape Town. The scope of services is confirmed with you individually based on your enquiry, before any booking is finalised.
2. Bookings and Quotes
You can request a quote or booking through our website's guided consultation or contact form. A quote is not a confirmed booking — a booking is only confirmed once we've agreed the scope, date, time, and price with you directly.
3. Payment
Payment, or a deposit depending on the service, is required upfront, before the service is carried out, unless we've agreed otherwise with you in writing. We'll confirm the accepted payment method and amount when we confirm your booking.
4. Cancellations and Rescheduling
We ask for at least 24 hours' notice if you need to cancel or reschedule a booked service. Cancellations made with less notice may be subject to a cancellation fee, at our discretion, to cover costs already committed, such as staff scheduling.
5. Access and Preparation
You're responsible for providing our team with reasonable access to the property at the agreed time, and for securing or informing us of any pets, fragile items, or valuables that need special care. TotalTouch takes reasonable care around your belongings, but please let us know in advance about anything that needs particular attention.
6. Our Team
All cleaning and property care services are carried out by TotalTouch's own employed staff — we do not use subcontractors.
7. Liability
TotalTouch takes reasonable care in providing its services. However, to the extent permitted by law, our liability for any loss or damage arising from a service is limited to the value of the service provided, except where that loss or damage results from our gross negligence or wilful misconduct. Please let us know immediately — and before our team leaves the property, where possible — if you believe any damage has occurred, so we can address it directly.
8. Client Conduct
We ask that our team be treated with courtesy and respect. TotalTouch reserves the right to decline or discontinue a service where our staff's safety or wellbeing is at risk.
9. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time of your booking will apply to that booking.
10. Governing Law
These Terms are governed by the laws of South Africa, and any disputes will be subject to the jurisdiction of the courts of the Western Cape.